Returns and Recycling
Returns Policy
Any orders placed are subject to your rights of cancellation pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please note that these cancellation rights do not apply in certain situations/contracts including but not limited to goods, such as personal care items received sealed for health protection or hygiene reasons once unsealed, bespoke and customised goods and sealed audio, video and software products once unsealed.
You may exercise this right by calling us on 0344 844 3899 with your name, order number and the reason for the return. In each case, you must notify us within fourteen days from the date of delivery.
Following receipt of your notice, we will advise you on how to return your goods. Please note that the cost of sending the goods back to us where you wish to cancel for reasons which are not due to product performance or description will be payable by you. We recommend that you send the goods using a tracked service with insurance to the value of your item. P&P charges will not be refunded unless the goods are deemed to have been defective. Once a returns notice has been issued goods need to be returned within 30 days after which the return authorisation will be cancelled.
Repairs Policy
All our products are subject to a manufacturer's guarantee. Please follow the procedures below within the guarantee period.
If a fault develops within 30 days of purchase, please call us on 0344 844 3899 with your name and order number to arrange a replacement or refund. The following products can also be exchanged for new if a fault develops within 12 months of purchase: Personal Care, DECT Phones and Headphones
Once 30 days have elapsed if your product develops a fault please contact 0344 844 3899 or visit www.panasonic.co.uk/support to find details of your nearest Service Centre to arrange a repair to the item.
WEEE DIRECTIVE / RECYCLING
The UK's Waste Electrical and Electronic Equipment (WEEE) Regulations require that all retailers of electrical goods assist in delivering a UK-wide collection and recycling system to encourage consumers to recycle old or unwanted electronic equipment.
There are two ways of doing this;
Take your item to your local council recycling site or you can contact them to arrange collection for a fee. More information can be found at https://www.recycle-more.co.uk/where-to-recycle Alternatively, Panasonic operates an appointment only showroom at MAXIS 2, Bracknell and offers a like-for-like recycling service for items purchased from Panasonic Direct. Please contact shopkeeper@eu.panasonic.com to book an appointment. Please note appointment availability is limited. You may find it easier to use the local council service which is 0.5 miles away.