FAQ Information
Important Update on Shipping Delays
Dear Valued Customer,
We want to inform you of an important update regarding the shipping of your recent purchase with us.
Due to an essential system upgrade orders placed between 18th March 2024 and 8th April 2024 will not be shipped until the 11th April, resulting in a delivery delay of up to three weeks. We apologise for the inconvenience this may cause and appreciate your patience and understanding during this period.
FAQs
Why has the delivery of my purchase been delayed by three weeks?
The delay is due to an essential system upgrade we are currently undertaking. We are unable to ship orders while this upgrade is being carried out.
What steps should I take if my order's delivery is delayed beyond the expected date?
Please contact Customer Care via the blue ‘contact us’ button on our Direct website for shipping and order information, quoting your PS order reference.
Can I cancel my order if the delivery is delayed past the expected shipment date?
Yes, you can. For cancellation requests, please contact Customer Care via the blue ‘contact us’ button on our Direct website, quoting your PS order reference.
Will I be compensated for the inconvenience caused by the delayed delivery?
We are making all customers aware of the delivery delays prior to their orders being placed; therefore, compensation will not be offered. We apologize for any inconvenience this may cause and are working diligently to minimize the delay as much as possible.
How can I track the status of my delayed order?
For updates on your order status, please contact Customer Care via the blue ‘contact us’ button on our Direct website, quoting your PS order reference.
Is it possible to expedite the delivery of my order despite the initial delay?
All orders will be shipped during the week commencing the 8th of April. You will receive an order confirmation and delivery information via email during that week.
Will you take payment for my order immediately?
Your payment will be authorized but not collected immediately. We will only capture the payment once the stock has been allocated to your order and it is ready to ship.
How will I know if my order has been placed?
You will receive an Order Acknowledgment by email, which will include your PS order reference number. This number can be used in any communication with our Customer Care team.
Looking for Immediate Shipping?
We understand that waiting isn't always an option. While we're experiencing shipping delays on our main site, we're excited to let you know that selected products are available for immediate shipping on our Official eBay Store.
Visit our Official eBay Store today.
Contacting Customer Care
For any enquiries or further assistance, please do not hesitate to reach out to our Customer Care team through the Chat with Us button on our Panasonic Direct website or call Panasonic Helpline 0333 188 2940. We are here to help and ensure your experience with us remains positive despite this temporary disruption.
Thank You for Your Understanding
We sincerely apologize for any inconvenience this may cause and thank you for your patience and understanding. Our team is working tirelessly to complete the system upgrade and resume normal shipping operations as quickly as possible.
Your trust and satisfaction are our top priorities, and we are committed to keeping you informed every step of the way.
Warm regards,
Panasonic Team