Returns Policy

Any orders placed are subject to your rights of cancellation pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please note that these cancellation rights do not apply in certain situations/contracts including but not limited to goods, such as personal care items,  received sealed for health protection or hygiene reasons once unsealed, bespoke and customised goods, and sealed audio, video and software products once unsealed.

You may exercise this right in writing to us by using the contact form on our contact us page stating your name, order number and the reason for cancellation.  In each case, you must notify us within fourteen days from the date of delivery.

Following receipt of your notice, we will contact you on how to return your goods.  Please note that the cost of sending the goods back to us where you wish to cancel for reasons which are not due to product performance or description will be payable by you.  P&P charges will not be refunded save for in circumstances where the goods are deemed to have been defective.

Repairs Policy

All our products are subject to a manufacturer's guarantee.  Please follow the procedures below within the guarantee period (full details of the guarantee periods can be found at 

All Products

If a fault develops within 30 days of purchase, please contact us to arrange a replacement or refund.  The following products can also be exchanged for new if a fault develops within 12 months of purchase:

Personal Care, LED Lighting, DECT Phones, Headphones, & Smart Home products

All other products - after 30 days

Once 30 days have elapsed if your product develops a fault please contact 0344 844 3899 or visit to find details of your closest Service Centre and arrange a repair to the item.

Our website uses cookies and similar tools to improve its performance and enhance your user experience and by continuing to use this website without changing your settings, you consent to their use. To find out more about the cookies we use or how to change your settings, please see our Cookies Policy. OKSee More