Returns


Returns Policy


Any orders placed are subject to your rights of cancellation pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please note that these cancellation rights do not apply in certain situations/contracts including but not limited to goods, such as personal care items,  received sealed for health protection or hygiene reasons once unsealed, bespoke and customised goods, and sealed audio, video and software products once unsealed.


You may exercise this right in writing to us by using the contact form on our contact us page stating your name, order number and the reason for cancellation.  In each case you must notify us within fourteen days from the date of delivery.

Following receipt of your notice we will contact you on how to return your goods.  Please note that the cost of sending the goods back to us where you wish to cancel for reasons which are not due to product performance or description will be payable by you.  P&P charges will not be refunded save for in circumstances where the goods are deemed to have been defective.
The address for the notice of cancellation is:

eCommerce Department
Panasonic UK
Willoughby Road
Bracknell
Berkshire RG12 8FP


Repairs Policy


All our products are subject to a manufacturer's guarantee.  Please follow the procedures below within the guarantee period (full details of the guarantee periods can be found at www.panasonic.co.uk/euguarantee).


All Products


If a fault develops within 30 days of purchase, please contact us to arrange a replacement or refund.  The following products can also be exchanged for new if a fault develops within 12 months of purchase:


Personal Care, LED Lighting, DECT Phones, Headphones, & Smart Home products


All other products - after 30 days


Once 30 days has elapsed if your product develops a fault please contact 0344 844 3899 or visit www.panasonic.co.uk/support to find details of your closest Service Centre and arrange a repair to the item.